Information we collect

We only collect information necessary to provide a safe and effective service. The details below outline what we collect and how it is used.

• Contact details you provide, such as your name, phone number, and email, when you fill out a form or reach out to us.
• Technical information like your IP address, browser type, and visit times, which helps us maintain site performance and security.
• Usage data including pages visited, actions taken, and interactions with our features, so we can improve your experience.
• Preferences and consent choices you set for cookies or communication options, enabling us to respect your privacy choices.

How we use your information

We use your information only for the purposes described here and as required for smooth site operation. We do not sell your personal data to third parties.

• To provide you with access to our services, respond to your requests, and manage your account as needed.
• To maintain website security, prevent abuse, and ensure reliable performance for all users.
• To analyse usage trends, improve our site, and adapt features to your needs.
• To meet legal obligations or enforce our terms and policies, protecting both you and our business.

Legal basis for processing

We handle personal information in compliance with Malaysia’s Personal Data Protection Act (PDPA) and other relevant local regulations. Your data is processed only when necessary for providing our services.

Sharing your information

Your information is not shared with outside parties except when required by law or necessary to deliver our services.

• We may work with trusted service providers who help us operate the website or support our communications. These partners are required to handle your information securely and use it only for our purposes.
• We may share data if required by law, regulation, or court order. This includes requests from Malaysian authorities for legal compliance.
• If our business changes ownership or merges, your information may be transferred as part of that process, but we will inform you of any significant changes affecting your privacy.

Data security practices

We protect your personal data using safeguards appropriate for the Malaysian context. Our systems limit access to sensitive information and employ up-to-date encryption, monitoring, and staff training. While no system is flawless, we continually review and enhance our practices to reduce risks and help keep your data safe.

Your rights and choices

You have several rights regarding your personal information under Malaysian privacy laws. We are committed to helping you exercise these rights and to responding promptly to your requests.

• Request access to your personal data and receive a copy of the information we hold about you.
• Ask us to correct or update inaccurate or incomplete information in our records.
• Request deletion of your data when it is no longer necessary for our purposes, subject to legal requirements.
• Withdraw your consent to processing where consent was given, or object to certain uses as permitted by law.

Cookies and tracking

We use cookies to improve your experience and maintain site reliability. Some cookies are essential, while others help us understand how the site is used. You can adjust your preferences or learn more by reviewing our full cookie policy.

Read our cookie policy Read our cookie policy

How to contact us

If you have questions about how we handle your personal data, want to update your details, or need support, our team is ready to help. Please reach out using the contact details below.

Policy changes and updates

We may update this privacy policy to reflect new laws, technology, or service improvements. Please check this page regularly to stay informed of any changes. Continued use of our site after updates means you accept the revised policy.